Return & Refund Policy
Return Policy
We do not accept returns on plants as the plants will completely die to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.
Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.
If you are worried about the plant health, Just contact us at care@dilsedeal.com
If a wrong or extremely poor condition plant is delivered, please contact us with images at care@dilsedeal.com or via the website form, as soon as possible.
Please attach a full unboxing video & photo of the wrong or damaged plant.
If you do not contact us within 24 hours of receipt, we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not a substitute, as we do not check those accounts daily basis and cannot track your orders through their platforms.
Let us know your full name, address, and order number if you have it, so we can track your order faster.
You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.
If your plants are not those you ordered, or arrive in extremely poor condition, we mail you replacement plants if we have those available or will initiate a refund for the value of your plants.
Here ‘extremely poor condition’ means unlikely to live and thrive as a result of shipping issues. It does not mean one or two yellowing or damaged leaves on a healthy viable plant. Plants regularly shed lower leaves throughout their life and it does not affect their growing potential.
If you have ordered the wrong plant, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error/customer rejected during delivery, because we cannot resell them.
Other items can be returned for a refund within 7 days as long as they're unused and in re-saleable condition. We'll deduct the cost of return shipping from your refund. If you choose to ship the item on your own, you'll pay the carrier when you ship your return.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
To return your product, you should mail your product to : C-29, FFC, JOKA, KOL – 700104.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@dilsedeal.com